HOW WE KEEP OUR CLIENTS COMING BACK FOR MORE
Having a great reputation means everything in the building industry. It effects how many, as well as the quality, of projects we get to be involved with.
It keeps the best suppliers and tradespeople wanting to work with us. Plus, it encourages new clients to find out more about what we do. But best of all, a solid reputation also means existing clients are happy with our work, and as such are much more likely to come back for more. This return business gives us the opportunity to build genuine and strong client relationships, try new and exciting things, and achieve better results in the process.
At Valley Homes we are fortunate to have a number of regular clients, who after their first build with us decided we were the builders best suited to take care of their ongoing projects. We’ve compiled testimonials from three of these clients to illustrate what building with us is like from their perspective.
Experienced Investor – Dual Occupancies and larger unit projects
I’ve worked with a lot of builders and found the service at Valley Homes amazing. From the sales manager who is a developer herself and has over 25 years of experience in the building industry, to the site supervisors on the ground, everyone has a wealth of experience and knowledge and are always so helpful and accommodating. The quality of the build and finishes are high, and the building timeframe is very fast. There are no delays once we are under construction, which means our projects are completed quickly. You can definitely trust this builder by either handing over all the detail to them to manage or being a little more involved in choosing your fittings and materials. There is support and help all the way.
INSIDER TIP: Make sure if you are comparing costs that you are comparing ‘apples with apples’ as Valley Homes include everything in their costs; there are no hidden costs, unexpected variations or extras along the way. I know some builders don’t include enough allowance in their provisional costs or don’t include some site works, and therefore you can end up having to pay more in the end.
First time investor – Dual occupancies and duplexes
One of the best things about working with Valley Homes is that they handled everything for me. All I had to do was pay the progress payments and get the keys. I was prepared to face some stresses during the building process, but that didn’t happen at all. I was genuinely surprised and pleased with how stress-free Valley Homes made the process from beginning to end.
INSIDER TIP: Valley Homes include everything, the cheapest price is not always what it seems. When looking around at competitors be wary of excluded items.
Growing family – Custom design home and duplex
Valley Homes are easy to deal with, really listen to your needs, and they go all out to make it a smooth process. After they built our family home to exactly suit us we knew we would use them again. From our comfortable, well-planned living space, including separate privacy zones for our growing family, as well as some cleverly designed communal areas, so that we can gather and take in some great views, we couldn’t have asked for a better family home. When the opportunity arose to build a duplex it was an easy decision to work with Valley Homes again and we weren’t disappointed. Working with Valley Homes was just so easy from start to finish. We experienced fast super service – they are the experts in investment property construction.
INSIDER TIP: Speak to Kaye at Valley Homes, she will really listen to what you need.
Reputations – we’re all in it together
Of course, the strength of our reputation begins and ends with us, but there is only so much we can do armed with passion and a whole bunch of hard-earned knowledge. We simply couldn’t have earned the reputation we enjoy today if it weren’t for the quality and skills of our suppliers and local tradespeople, and of course, the trust of our clients – and our repeat clients definitely wouldn’t come back for more if we weren’t delivering a premium service, quality inclusions, great value with no hidden costs, and all done in the agreed budget and timeframe.
We understand what it takes to build a family home or an investment property and would love to invite anyone not familiar with Valley Homes to join us on what can be a very rewarding process. Our sales, design and project management teams are ready to get to know your individual needs and provide you with the customer satisfaction to keep coming back to Valley Homes again and again. So, please contact us to get the ball rolling.